Your Microsoft cloud, with one team in charge
Buy Azure and Microsoft 365 through Pintor Project. We handle licensing, billing, administration and support. Your company still owns its tenant and its data.
- Microsoft CSP
- Microsoft Azure Partner
- Azure Partner since 2015
What is a CSP?
CSP stands for Cloud Solution Provider. It is the Microsoft program that authorizes partners to sell, bill, manage and support Microsoft's cloud services.
In practice, you use the same Microsoft products, but you don't manage them alone. Your counterpart is a partner who invoices you, knows your environment and responds when something fails.
Who does what
Microsoft
Runs the platform
- Keeps Azure and Microsoft 365 running
- Sets the products, list prices and service levels
- Fixes failures in its platform
Pintor Project
Is your counterpart
- Buys and invoices your licenses and consumption
- Manages tenants, subscriptions, accounts and permissions
- Monitors the infrastructure and handles incidents
- Escalates cases to Microsoft and follows them through
- Reviews capacity, security and costs
Your company
Stays in control
- Owns the tenant, the data and the configurations
- Decides who can request and approve changes
- Decides what to buy and what to cancel
We buy through authorized distributors in the CSP program and through Microsoft Marketplace.
What we offer
Licenses and subscriptions
Microsoft 365, Azure consumption and other Microsoft services. We handle additions, removals, renewals and changes at the request of your authorized contacts.
Environment administration
Tenants, subscriptions and permissions, infrastructure monitoring and incidents, capacity and performance adjustments, and backups for the components in our care.
Clear billing
A monthly invoice based on consumption, split by project or business line if you need it, showing what generated each cost. In Chile we issue electronic invoices in pesos.
Cost control
We review your spending and the size of your resources. Turning off a virtual machine doesn't stop every cost: disks, backups, IPs, VPN and Bastion keep billing until they are deleted.
Security
Penetration tests, protection for your domain and email (SPF, DMARC, MTA-STS), and help with the security assessments your own customers require.
Migration and architecture
We migrate to Azure from your own servers or other providers and design the architecture. Each project is planned in stages, with change windows to reduce interruptions.
Three support levels
For the applications and systems running in your cloud, choose how much help you need.
Basic
Essential maintenance
72 h
target first response
- Monthly security monitoring
- Dependency updates
- Log review every two weeks
- 8 support hours a month
Professional
Maintenance and improvements
24 h
target first response
- Everything in Basic
- Weekly preventive maintenance
- 16 development hours a month
- Monthly status report
Premium
Priority attention
4 h
target first response for critical incidents
- Everything in Professional
- 32 development hours a month
- Quarterly security audit
- Dedicated communication channel
Times are first-response targets within agreed hours, not resolution deadlines. Hours, scope and covered environments are set in each contract.
How you pay
- Licenses and consumption
- Azure consumption is invoiced monthly in arrears, based on what you used. Licenses and reservations may be invoiced in advance, depending on the term.
- Administration and support
- A monthly fee, based on the environments covered and the support level. It doesn't include licenses or consumption.
- Projects
- Migrations, development and security tests are quoted separately, with a defined scope and timeline.
Unless agreed in writing, the service doesn't include on-site support, workstations, hardware, LAN networks, physical telephony or functional support for end users.
Ventas Técnicas
0%savings on infrastructure costs
From GTD to Azure, and running operations ever since
We migrated Ventas Técnicas' infrastructure from GTD to Microsoft Azure. Today we still run their cloud as their CSP.
Result from this project. Savings depend on each environment.
What we do for Ventas Técnicas
- Azure hosting for their contact center platforms
- Monthly consumption billing, split by business line
- Microsoft 365 licenses for their team
- Administration and maintenance of their systems
- Migration of their domains to Azure DNS and protection for their email
- Penetration tests of their network and their Azure platforms
Other clients
- Sandvik
- We build and maintain their Control Tower on Azure, which tracks their shipments across Latin America.
- CAMO
- We provide their Microsoft 365 licenses, the Synaptik platform and monthly advisory.
- Space and Brand
- We manage their websites on Azure App Service, with monthly maintenance and preventive security reviews.
How we start
- 1
We review what you have
Your current licenses, subscriptions, consumption and access.
- 2
We agree on the scope
Covered environments, support hours, authorized contacts and service level.
- 3
We connect your account
Your company accepts the Microsoft Customer Agreement and authorizes the access we need.
- 4
We run it with you
We manage the environment, handle incidents and invoice you each month with the details.
Frequently asked questions
Do I need a CSP if I already buy directly from Microsoft?
It isn't required. Buying directly works if your team can manage licenses, costs and incidents on its own. A CSP makes sense when you would rather leave those tasks to a partner.
Do I lose control of my tenant or my data?
No. The tenant, the data and the configurations still belong to your company. We only use the permissions the service needs, and we keep records of access and relevant operations.
Do I have to sign anything with Microsoft?
Yes. To use these services, your company accepts the Microsoft Customer Agreement. You sign a separate contract with Pintor Project that sets the scope, prices and support.
Can I cancel or reduce licenses whenever I want?
Not always. Licenses are bought for 1, 12 or 36 months, and Microsoft only allows cancellations or reductions during the first 7 days of each term. After that, you pay for the full term. Azure consumption is paid as used, except for reservations.
Is support 24/7?
Not by default. We work within the hours agreed in your contract. If your operation needs coverage outside those hours, we agree on it explicitly.
What happens if Microsoft has an outage?
We open the case with Microsoft, follow it up and apply the mitigation measures within the contracted scope. Fixing a platform failure depends on Microsoft.
Can I move to Pintor Project if I already have another CSP?
Yes. Microsoft allows subscriptions to be transferred between CSP partners. We review what you have, what can be transferred and when it makes sense to do it.
Tell us what you have in Microsoft today
We review your licenses and consumption, and tell you what to keep, move or cancel.